Know Before You Dig! Call 811

When safely setting up a bounce house, properly anchoring the unit is crucial. We’ve all seen a tragic video clip of a bounce house blowing across a field that the operator failed to securely install. Leaving a unit unanchored – you just wouldn’t do that!

Stakes are the most common anchoring tool, but with sizes ranging from 18 to 24+ inches they pose a safety threat as well – to utility lines. Learn how easy it is to prevent damaging a water, electric, gas, or other buried line, for free, with this post.

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How to Organize Your Inflatables Like A Top 5 Branch

Space Walk of Middle Tennessee absorbed an enormous amount of business last year, tripling their DUT sales from 2014. That kind of explosive growth can create logistical nightmares for storing, cleaning, and delivering dozens of inflatables each weekend, without sacrificing the great customer service that sets the branch apart from their competitors.

David Sells however managed this growth with ease, using simple, organized techniques that he shared with us on our visit to his warehouse this spring. Check it out below!

Rack Storage with Magnets

For many large branches, rack storage and a forklift become necessary expenses. Storage space is expensive, and making room to clean is even more difficult. Taking your storage vertical helps keep the floors open for cleaning.

You may notice the white labels under certain units on the rack. These labels are all magnets with unit names listed on them. Designating a specific unit to a specific spot in your storage area will ensure your delivery crew never grabs the wrong unit when they’re doing an early-morning load-in. Because these labels are magnets, it’s easy to reorganize your racks if the need arises.

Tagging System

“Did I clean that unit or not..?” A horrible question to have to ask yourself, especially if you know it means an unnecessary re-roll of the unit. Try using a tagging system to eliminate the ambiguity.

At MUR a yellow tag indicates a unit that still needs cleaning. A red tag indicates that the unit is damaged. Sells keeps a roll of yellow and red tape on all of his delivery vehicles and warehouse forklift. This means there is no excuse for his delivery team to not label units properly and promptly. The process is simple, rip off a string of yellow ribbon and tie it to the unit’s strap – rip off after the unit is clean.

Pre-Assembled Concession/Accessory Boxes

It is easy to forget the small things, whether you mean to grab some Space Walk swag or sno-cone supplies. Sells knows that his guys won’t remember to count out the right number of sno-cone cups when they’re loading 800 lb water slides for morning delivery routes.

To avoid this MUR pre-packages their accessory boxes for the weekend, loading them up with all of the necessary supplies for each event. The customer name is written large on the outside of the box, making it easy for the delivery team to grab-and-go!

Foot-wash Pools

Tarps serve many purposes, especially reducing the amount of mud kids track into a perfectly clean water slide. But they can become a cleaning hassle all on their own.

MUR deploys mini-pools with their water slides, leaving them at the foot of the slide’s stairs. This forces kids to give their muddy feet a quick rinse before running back up the slide for another ride.

Hopefully one or more of these techniques can help you claim some authority over your storage situation 🙂 If you’d like to pick David’s mind on some of these techniques you can shoot him an email.

Examples in Exceptional Customer Service – Tony Liberti

I wanted to share a recent email chain forwarded to Home Office by our Orlando partner, Tony Liberti. In this email chain you will see how Tony predicted potential complications the day of the event, utilizing his decade of knowledge in his community.

Different venues have restrictions for different events, such as a water slide in this case. Make sure you make notes of the preferences and restrictions at the top parks, clubs, and other event venues in your territory!

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